Damages and Issues
If you receive a product that is damaged or has issues, please contact us within 14 days of delivery. We will assess the situation and offer solutions, which may include a replacement or refund. To expedite this process, please provide photos of the damage along with your order number.
Return Limitations
Some items may have return limitations. These include:
- Custom or personalized products that are made to your specifications.
- Products that have been used or altered.
If you are unsure whether your item can be returned, please reach out to our customer service team for clarification.
Exchanges and Refunds
If you wish to exchange an item for the same product in a different size or color, contact us within 14 days of receiving your order. For refunds, we will process your request upon receiving the returned item in its original condition. Refunds may take 5-7 business days to appear in your account.
Contact Information
To initiate a return or ask questions about our return policy, please contact our customer service team:
- Email: support@metalworkzllc.com
- Phone: (123) 456-7890
High-Wind Policies for Flag Poles
Our flag poles are designed to withstand high-wind speeds. However, if your pole blows over during extreme weather conditions, please know that Metal Workz is committed to helping you. Contact us, and we will work to provide a replacement pole in a timely manner.
Thank you for choosing Metal Workz LLC. We appreciate your business and are here to assist with your needs.